Why Work With
TLC Solutions?

98.7
%
Ticket Satisfaction
62
Professional Team Members

Proud Member of the following Organizations

Your Business Deserves Technolojoy

[tech·​nol·​o·​joy] noun
A feeling of pleasure and happiness that comes from Business Technology enhancing your team, workflows, culture and performance.

Greater profits

Faster, more accurate data and reporting

Secure protection and reliable connections

Higher team moral, retention, and talent attraction

Increased productivity and efficiency

Elevated customer satisfaction

Our Vision

We deliver Technolojoy!

Our Mission

To be a Category of One business technology partner in North America.

Our Values

Teamwork

Teamwork is like a collaborative video game—no one person can do it alone. The power-ups we use to create teamwork are: recognizing, appreciating, and celebrating. Every member has a unique role, but we always defeat Bowser by working together. 

Loyalty

When someone has earned your loyalty, they have shown you time and time again that they have your back. Loyalty is a living thing that slowly grows day after day. Each and every day, we’re working to demonstrate loyalty by watering it with our actions. 

Joy

It’s the feeling you get when you discover a time-consuming task can be done with a single click. It’s the thrill of knowing someone has your back when something unexpected happens. The best part of joy is that it multiplies when it spreads—it affects everyone involved. That’s why we love spreading technolojoy.

Honesty

You can’t hack honesty. You can’t download it. You just have to install it and let it run. In a world where so many people are trying to be something that they’re not, a little honesty is honestly refreshing. That’s why you’ll find TLC so refreshing.

Accountability

Accountability is like saving your game progress—if you mess up, you own it and learn from it. It’s about being responsible for your actions and making sure you follow through on your promises. At TLC, we level up by holding ourselves accountable every step of the way.

Our Business Philosophy

Our goals are to spread technolojoy, be in a category of one, and achieve business success. Our business philosophy is our map on how to get there. 

If we’re not getting the desired results in any area of our business, our business philosophy can often guide us to the root cause.

When we face challenges, like lower client satisfaction, we first seek team feedback on our service culture. We then review our systems, processes, and strategies, ensuring everyone understands their role. Lastly, we look to True North to determine if we’re truly living our values, if we’re out of alignment on delivering technolojoy, or if the mission needs more clarity.
1
True North
This is our “WHY?”, our vision, mission and values. It all starts here. Clarity in true north is the foundation for clarity across the business. Without clarity here, the business and people are left to wonder what we’re doing all this work for. How we make our decisions at TLC Solutions is aligned with the True North.
2
Strategy
This is our HOW. How we’re going to get to our mission and vision. Once we determine our HOW, we are enabled to set high-level business goals to stretch the company and grow.
3
System and Processes
This is our WHAT. What is the tangible work we all do that produces business results? We believe that clarity in our systems and processes is a major driver in culture. People need to have clarity on the work they do and how their work fits into the bigger picture, across teams. This way the entire team works to eliminate waste from our systems and processes.
4
Company Culture
We recognize that culture is not perks or benefits. Rather, it is the product of how well we live our business philosophy. A strong and positive culture produces strong and positive business results. To ensure we have the culture we want, our leadership continuously ensures our systems and processes are clear, our strategies are sound, and we’re in alignment to our True North.
5
Results
There are two types of results, the ones we want and the ones we learn from. Mistakes and problems are embraced as opportunities to improve, not as things to fear or hide. We set goals that push us to be better and work to shrink or eliminate the gap between current results and desired results.
6
Spirit of Continuous Improvement
The spirit of continuous improvement is at the core of our business philosophy. It challenges us to always be innovating and improving the business. Everyone at TLC is involved in finding new ways to make the company better for the whole team, and our clients.

The Core

The fuel for our business philosophy is to build fun into the business, create psychological safety, inclusion, and a high-performance team. We encourage our team to be idea collectors and encourage experimentation.

Our Founders Story

What’s Love Got to Do With IT?

Everything, it turns out. At least if you’re Seungbum Yoo – our team’s founder and President. Seungbum is living proof that when you really love something, you’re willing to go the extra mile for it. And in his case, literally.
Read more

Our Happy Clients

Having had the privilege of working closely with TLC for over 6 years, as both a supplier and a client, TLC has consistently demonstrated exceptional dedication and professionalism. Their commitment to quality and innovation is evident in every interaction we've had.
Sherrin W.
Owner
We have always been deeply satisfied with the quality of services, level of care and professionalism that we have received while working with this esteemed company. TLC has always been exceedingly valuable to the work that we do.
Kathleen B.
Executive Director
I sought TLC out when our organization was looking for an exceptional Information Technology company to support staff. It was an easy transition to have TLC support us. The quick response to calls, and the ability to timely access staff computers to offer support are one of the benefits that our staff appreciate from TLC.
Vicky F.
Administrator

Voted Canada’s Most Admired
Corporate Cultures in 2024

Discover Why We're #1

Our Collaborations

Creating Sustainable Growth & Lasting Impact

Collaborating With Local Community Associations

CM&E — Canadian Manufacturers & Exporters

Kelowna Chamber of Commerce

Greater Langley Chamber of Commerce

BC Food & Beverage

Edmonton Chamber of Commerce

Merging Technology With Community Development

As collaborative partners with ABM, we’re empowering Indigenous and non-Indigenous decision-makers to merge technology with community development. 

Together, we’re shaping the digital future for Indigenous communities, and fostering innovation and inclusivity.

Request a Consultation Today

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+1 (604) 757-0399
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HEAD OFFICE

E288, 20159-88 Avenue
Langley
BC V1M 0A4

[email protected]
+1 (888) 354-5002
© 2024 TLC Solutions Inc.
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