A leading company in the consumer health and wellness industry faced several operational challenges in managing its B2B and B2C transactions.
These challenges included manual processes for shipping notifications, fulfillment data updates, inventory synchronization, and credit card payment management.
Improved Shipping Notifications for B2B Clients
Previously, the company’s B2B clients did not receive timely email notifications for shipping events, resulting in frequent customer inquiries about delivery status.
By integrating TLC One with the company’s third-party logistics (3PL) warehouse and marketing system, clients now receive prompt email notifications once shipments are fulfilled.
This automation has streamlined operational efficiency and eliminated the need for manual confirmation procedures, saving hours of work every day.
200
%
ROI
252
Hours Saved Per Year
800
%
ROI
249
Hours Saved Per Year
Automated Fulfillment Data Updates for B2C Transactions
The company struggled with manual updates of fulfillment information on its Shopify platform, which led to inaccuracies and delayed customer notifications.
TLC One automated the synchronization of fulfillment data from the 3PL warehouse to Shopify, ensuring B2C customers receive accurate, real-time order status information.
This automation has saved the company an hour of manual work each day.
Automatic Order Validations Between ERP and 3PL Warehouse
The company spent significant time manually validating inventory allocations with their 3PL warehouse. This led to frequent order cancellations, as items were being taken by other orders resulting in surprise stock-outs.
TLC One seamlessly connected their ERP and 3PL warehouse with automatic, real-time validation to check whether an order can be filled from existing inventory.
This integration saved the company significant time and headaches.
1,700
%
ROI
$
201,600
Labour Cost Savings Per Year
5,100
%
ROI
1,512
Hours Saved Per Year
Real-Time Inventory Synchronization
Customer orders were not always synchronized properly between front-end order entries, ERP and the 3PL warehouse. This led to necessary weekly meetings to deal with errors and updates.
TLC One’s ‘Where Is My Order’ function lets employees quickly identify an order that didn’t sync, where it was stuck, and why. This enables the employee to promptly fix the issue.
Easy & Accurate Expense Tracking
The company used Microsoft Dynamics Business Central for accounting and their primary source of truth. However, they relied on SAP Concur for managing field expenses. Manually synchronizing job and cost codes was prone to error and led to significant time consumption.
TLC One now synchronizes all values in SAP Concur with Microsoft Dynamics using custom rules to determine exact codes that need synchronization.
This automation has significantly reduced the time spent on accounting processes.
600
%
ROI
756
Hours Saved Per Year
700
%
ROI
2,016
Hours Saved Per Year
Streamlined Credit Card Payment Management
The company’s accounting team previously spent substantial time manually managing credit card payments for B2B customers.
TLC One’s payments module has revolutionized this process by ensuring compliance in credit card storage, automating payment processing, and invoice issuance. This automation has significantly reduced the time spent on accounting processes, saving approximately ten days each month.
The integration of TLC One has streamlined processes and saved significant time across various departments. Automating shipping notifications, fulfillment data updates, inventory synchronization, and payment management has reduced manual workloads and improved overall efficiency.
TLC One’s comprehensive suite of features led to enhanced customer satisfaction and empowered the company to focus on strategic growth and operational excellence.
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